Booking Conditions

• Reservations can be booked via Harbour Air’s website, the mobile applications, by phoning the Customer Contact Centre or with the Customer Service Agents at select locations.

   

• Note that some methods of payment, such as promotional vouchers and gift cards, are unavailable on the web or mobile apps. 

   

• For bookings completed by Customer Contact Centre Agents that could have been made via self-serve on Harbour Air’s website, a booking fee of CAD$15 (including taxes) per transaction will be charged. Note the fee is not applicable to passengers:

   

  • Unable to self-serve due to impairment or disability
  • Payment options that are unavailable online
  • Travelling as an Unaccompanied Minor
  • Aged 65 and over 

• Reservations can be booked via Harbour Air’s website, the mobile applications, by phoning the Customer Contact Centre or with the Customer Service Agents at select locations.

   

• Note that some methods of payment, such as promotional vouchers and gift cards, are unavailable on the web or mobile apps. 

   

• For bookings completed by Customer Contact Centre Agents that could have been made via the self-serve on Harbour Air’s website, a booking fee of CAD$15 (including taxes) per transaction will be charged. Note the fee is not applicable to passengers:

   

  • Unable to self-serve due to impairment or disability
  • Payment options that are unavailable online
  • Travelling as an Unaccompanied Minor
  • Aged 65 and over 

• Harbour Air recommends that passengers arrive at the terminal at least 40 minutes before their scheduled departure. 

   

• Passengers must be fully checked-in 15 minutes prior to scheduled departure.  

   

• Passengers not checked-in before the check-in cutoff time will not be able to board their scheduled flight and will not be refunded their fare. Harbour Air reserves the right to cancel the passenger’s return flights. 

Non-Refundable Commuter Pass: The Harbour Air Commuter Pass is non-refundable.

Advance Booking Requirement: You must book your flight at least 3 days before the departure date.

Pass Expiry: The pass expires 12 months from the date of purchase.
 

Bookable on Value Fares only: Commuter Pass can only be used to book available Value Fares.

Designated Users

• When purchased in bundles of 10 passes, the Harbour Air Commuter Pass can be used by 1 passenger.
• When purchased in bundles of 20 passes, the Harbour Air Commuter Pass can be used by 2 passengers (1 Harbour Air Commuter Pass purchaser + 1 designated user)
• When purchased in bundles of 40 or 60 tickets, the Harbour Air Commuter Pass can be used by up to 4 people in total (1 Harbour Air Commuter Pass purchaser + up to 3 designated users)
• Once designated, designated users can not be changed

The Explorer Pass is non-refundable. By purchasing the Explorer Pass, the Explorer Pass Holder commits to the quarterly subscription fee, which will be paid via invoice.

Explorer Pass Holder: Each Explorer Pass has one designated traveller, the Explorer Pass Holder. The Explorer Pass Holder is the only person who can access the benefits of the Explorer Pass. The Explorer Pass Holder cannot make reservations under their Explorer Pass for any other travellers.

Bookable on Value Fares Only: The Explorer Pass entitles the Explorer Pass Holder to an unlimited number of Value fare reservations with a $0 base fare (Explorer Pass Bookings).

• Explorer Pass Holders must pay all taxes and fees on Explorer Pass bookings. These taxes and fees include, where applicable, Terminal Fees, VHFC Terminal Fee, Tofino Resort & Marina Fee, Air Traveller Security Charge, Airport Improvement Fees, Port Authority Fees, Municipality Fees, Agriculture Fees, Customs Fees, Immigration Fees, Sustainability Fee, and Fuel Surcharges.
• Explorer Pass Bookings include point to point flights only. Scenic flight tours and packaged tours are excluded. Through fares are excluded.