Harbour Air Alert
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Introducing the Harbour Air Digital Tour Guide
A New Way to Experience Your Scenic Flight
We're excited to introduce our Digital Tour Guide app, designed to enhance your scenic flight experience with us. Available on scenic tours departing from both Vancouver Harbour (CXH) and Victoria Harbour (YWH), the app gives you detailed info on the landmarks, coastlines, and communities you'll see from above.
Available on both iOS and Android, we recommend downloading the app before arriving at the terminal to avoid any delays at the counter.
Digital Tour Guide
Our Digital Tour Guide app shares more on the landmarks you'll fly over, whether you're departing from Vancouver or Victoria. Expect the downtown skyline, the coastline, and the mountains that frame each city, plus the local landmarks pointed out along the way.
Helpful Tips
The Digital Tour Guide app covers the most iconic points of interest on your route. As you fly over each landmark, the app surfaces info to help you know what you're looking at.
Choose English or Spanish text in the app settings. Spoken audio is available in English only.
Audio is optional and entirely up to you. If you choose to use it, please use headphones out of consideration for other passengers. Please do not play audio through your phone speaker onboard.
1. Download the App and the relevant tour prior to boarding
Before you board the aircraft, please take a moment to set up the app on your phone.
Download the app to your mobile phone before boarding your flight. This can be done by visiting the following:
Open the app and download your scenic tour before boarding so all tour content is saved to your device. If you have booked an extended scenic tour, please ensure you download the extended scenic tour within the app.
- Open the app.
- Tap Tours in the menu.
- Select your scenic tour. If you have booked an extended scenic tour, please ensure you download the extended scenic tour within the app.
- Tap Download Tour and wait for the download to finish.
- Make sure the Location services and Notification functionality are turned on in your phone’s settings.
- When you are ready, tap Start Tour.
- Ensure your phone is in airplane mode.
2. Enjoy the Tour Onboard
As you fly over points of interest the app will indicate which is nearby and narration and text descriptions will appear. Once the app and tour are downloaded, the tour will still work in airplane mode.
- Select items within the tour to open more information.
- Use the navigation controls in the app to move through the tour content at your own pace or follow along as locations ping according to your location.
- If needed, you can return to the tour menu to reopen Scenic Tour. (If you downloaded the app and Scenic Tour before boarding, you can continue using the tour while your device is in airplane mode during the flight – even if you navigate out of the tour and need to reopen it.)
- Note narration is optional. If you would like narration, please bring your own headphones, as Harbour Air does not have any to lend.
3. Important Safety Notes
- Please refrain from using headphones during boarding, safety briefings, taxi, take off, landing, and deplaning.
- You are welcome to use headphones to enjoy the audio while in flight provided you do so at a volume that Harbour Air staff can communicate with you safely at a reasonable volume.
4. Troubleshooting
If the app is not working as expected, first make sure you are using the latest version available in the Apple App Store or Google Play Store. If you have downloaded the app or tour well in advance (for example, if you did so at book weeks in advance), please double check for any updates in the App or Play stores on the day of your flight to ensure best performance.
If the Scenic Tour is not downloading, check that you have a stable internet connection and enough storage space on your device, then try again before boarding.
If the problem continues, try closing and reopening the app or uninstalling and reinstalling it. Please note that reinstalling the app may require you to download the Scenic Tour again.